Return Policy

1. Eligibility for Returns

• Customers may request a return within 30 days of receiving their order.
• Products must be returned in original condition, unused, and with all original packaging, tags, or accessories.
• Items that are damaged, used, or missing components may not be eligible for a refund.

2. How to Request a Return

• To initiate a return, contact Northlyne via contact form with your order number and reason for return.
• Once approved, instructions for returning the item will be provided.
• Customers are responsible for return shipping costs, unless the return is due to an error on our part.

3. Refunds

• Refunds will be issued to the original payment method after the returned item is received and inspected.
• Refund processing may take 5–10 business days depending on your bank or payment provider.
• Shipping fees (original or return shipping) are non-refundable, except when the return is due to an error by Northlyne.

4. Exchanges

• Exchanges may be offered at our discretion.
• Customers must contact support to request an exchange and follow the instructions provided.

5. Non-Returnable Items

The following items are not eligible for return unless defective:

• Gift cards
• Downloadable products
• Products marked as final sale

6. Damaged or Defective Items

• If your item arrives damaged or defective, contact Northlyne within 7 days of delivery.
• Proof of damage (photos) may be required to process the return or replacement.

7. Changes to This Policy

• Northlyne reserves the right to update this Return & Refund Policy at any time. Changes will be effective immediately upon posting to the website.

8. Contact Information

• For any questions or to initiate a return, contact us.